Privacy Policy
It is important to us that you are confident that any of your personal data (“Data”) supplied to Tuckeman Residential of 40 Great Smith Street, SW1P 3BU (“Us”, “Our” or “We”) is going to be held securely and responsibly. This policy will set out how the data that you supply to Us throughout Our involvement, will be stored and used.
What Data is collected?
Throughout our instruction we may be provided with/have access to any of the following:
· Data submitted by you or collected via your use of the website www.tuckermanresidential.co.uk. This will include but not be limited to information provided to Us so that We can assist with any initial enquiries regarding properties that We are marketing;
· Data submitted by yourselves through third party suppliers such as Rightmove.
· Data submitted by yourselves or parties acting on your behalf relating to an instruction or potential instruction of Us. This will include emails, documents sent by post or hand delivered to Our offices, information taken down by staff of Tuckerman Residential during telephone conversations or meetings and voice recordings of any of the aforementioned telephone conversations;
· Any other information that you or any relevant third parties sends to Us.
How will the Data be used?
Any of the Data collected by any of the means set out above may be used for any of the following purposes:
· Carrying out Our instructions given by our client throughout our involvement in selling/letting/managing or advising in relation to the property;
· To ensure our compliance with the conditions set out in Our terms of business;
· Offering an initial consultation on a potential new matter;
· Forwarding on to trustworthy third parties to carry out the instructions given to Us or to ensure performance of the terms of any contract that has been entered in relation to or connected to the property. We will only share Data with any third parties where we are satisfied that they will take appropriate measures to ensure the protection of your Data;
· Forwarding on to trustworthy third parties to carry out necessary identity, credit referencing and money laundering checks. We will only share Data with any third parties where we are satisfied that they will take appropriate measures to ensure the protection of your Data;
· Sending email communication that you have requested/signed up for. This may include but is not limited to notification of upcoming properties for sale/let/services that may be of interest to you;
· Deal with any requests or complaints made by yourself relating to Our handling of any instruction;
· To ensure compliance with our necessary regulatory requirements;
· Any requests made by third parties that by law we are required to comply with.
How long will the Data be held for and where will the Data be stored?
We will retain the Data for as long as is necessary while we have a legitimate interest in the Data being held. This will ordinarily be a minimum of 6 years from the date of Our last processing of any Data.
During any instruction Your Data will be stored in paper copy and/or on Our electronic database software. Online Data is password protected and paper copies are kept in secure key locked cabinets. Once our instruction on any matter has concluded and no new Data is to be processed, the paper file may be sent to an off-site archiving storage facility where it will be kept for the remainder of Our necessary time as the Data processor and controller.
Whilst every effort is made to ensure that there is complete safety of your Data when it is supplied, transmission via the internet can never be entirely secure. We have set out a strict in house-policy for handling your Data to ensure that any risk is kept to an absolute minimum.
Your rights:
- You have the following rights in relation to your Data:
- Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase - the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
- Right to data portability - the right to request that we move, copy or transfer your Data.
- Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
- To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@tuckermanresidential.co.uk.
- If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
- It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Changes to this privacy policy:
Tuckerman Residential (UK) Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact Tuckerman Residential (UK) Limited by email at info@tuckermanresidential.co.uk.
